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Terms & Conditions

Website Terms and Conditions of Use

Effective Date: 05/30/2025

Welcome to the official IT Help Desk website of the Santa Rosa Rancheria Tribal MIS Department Helpdesk (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website, tools, resources, and services made available through this platform (collectively, the “Services”).

By accessing or using this website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the website.

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1. Use of the Website

This site is intended to serve as a technical support portal for Tribal departments, employees, and authorized stakeholders. Access is restricted to authorized users only. You agree to:

  • Use the site only for lawful purposes.

  • Maintain the confidentiality of any login credentials.

  • Immediately report any unauthorized access or security breaches to the Tribal IT Department.

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2. Privacy and Data Collection

Your use of the Services is subject to our Privacy Policy, which explains how we collect, store, and use information you provide. All data entered into the Help Desk system, including support tickets and attachments, are considered confidential and are subject to applicable Tribal data governance policies.

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3. User Conduct

You may not:

  • Attempt to gain unauthorized access to the website or its underlying infrastructure.

  • Upload malicious code, viruses, or scripts.

  • Submit inappropriate or misleading information through help desk forms.

  • Use the Services in any manner that could impair the performance or security of the platform.

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4. Service Availability

We strive to ensure the website is accessible at all times, but we make no guarantees regarding uptime, availability, or uninterrupted access. Scheduled maintenance, security patches, and system upgrades may cause temporary outages.

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5. Intellectual Property

All content on this website, including text, graphics, logos, and software, is the property of the [Tribal Nation Name] or its licensors and is protected by applicable Tribal, federal, and international copyright and trademark laws.

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6. Termination of Access

We reserve the right to suspend or terminate your access to the Services at our discretion, without notice, for violations of these Terms or any applicable Tribal policies.

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7. Disclaimer of Warranties

The website and all related services are provided “as is” and “as available.” We make no warranties, express or implied, regarding the operation, accuracy, or completeness of the Services.

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8. Limitation of Liability

To the fullest extent permitted by law, the [Tribal Nation Name] Tribal Government shall not be liable for any direct, indirect, incidental, or consequential damages arising out of or related to your use of this website.

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9. Changes to Terms

We may modify these Terms at any time. Updated versions will be posted on this page with a revised effective date. Continued use of the website constitutes acceptance of the updated Terms.

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10. Contact Information

For questions regarding these Terms, please contact the Tribal MIS Department at:

  • Office of the CTO

  • 1 559 924 1278 EXT. 4032

  • DHolguin@tachi-yokut-nsn.gov

  • Santa Rosa Rancheria, Tachi Yokut Tribe 16835 Alkali Dr. Lemoore, CA 93245

Santa Rosa Rancheria Tribal Government – MIS Support App

Terms of Use

 

Effective Date: 07/23/2025

 

This App is developed and maintained by the Tribal Management Information Systems (MIS) Department and is intended solely for use by authorized Santa Rosa Rancheria Tribal Government employees.

Please read the following Terms of Use ("Terms") carefully before using this App. By downloading, accessing, or using the App, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the App.

 
1. Authorized Use Only

This App is designed exclusively for official use by employees of the Santa Rosa Rancheria Tribal Government and affiliated departments who have a legitimate business need to contact or request assistance from the MIS Department.
Unauthorized use or access by individuals not employed by the Tribe is strictly prohibited.

 
2. Access and Authentication

Access to the App is restricted. Users may be required to authenticate using tribal-issued credentials (such as email, badge ID, or employee login). Attempting to bypass security, impersonate others, or access restricted content without authorization will result in disciplinary action and possible legal consequences.

 
3. Support Request Submissions

The App allows users to submit IT and MIS-related support requests, track the status of tickets, and receive system updates or notifications. All requests submitted through this App must relate to official tribal business. Abuse or misuse of this feature may result in revoked access or disciplinary measures.

 
4. Privacy and Confidentiality

All data transmitted through the App, including support requests, messages, and user credentials, are subject to tribal data governance policies and are protected under applicable confidentiality and data security policies. By using this App, you acknowledge and agree that your activity may be monitored for operational and security purposes.

 
5. Prohibited Conduct

You agree not to:

  • Use the App for personal, commercial, or non-tribal purposes;

  • Attempt to gain unauthorized access to systems, data, or user accounts;

  • Upload any malicious software or engage in disruptive behavior;

  • Use false or misleading information in any form submission.

 
6. No Warranties

This App is provided “as is” and “as available” for authorized users. The Santa Rosa Rancheria Tribal Government makes no warranties, express or implied, regarding the functionality, reliability, or availability of the App.

 
7. Termination of Access

Access to the App may be suspended or terminated at any time by the MIS Department or Tribal Administration for security, policy violations, or other administrative reasons, without prior notice.

 
8. Changes to Terms

These Terms may be updated periodically. Continued use of the App after changes have been posted constitutes acceptance of the revised Terms. It is the user’s responsibility to stay informed of updates.

 
9. Contact

For questions regarding this App or these Terms of Use, authorized employees may contact:

Santa Rosa Rancheria MIS Department
 

By using this App, you confirm that you are an authorized employee of the Santa Rosa Rancheria Tribal Government and agree to abide by these Terms of Use.

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