Privacy Policy
Legal Disclaimer
The Santa Rosa Rancheria Tachi Yokut Tribe ("Tribe", "we", "us", "our") values the privacy and security of the personal information you provide to us. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you visit our helpdesk website, access support services, or interact with our online support resources.
By using the Tachi Yokut Govt. Tribal Helpdesk - TachiHelp.com website, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please refrain from using the website.
Information We Collect
We may collect two types of information:
a ) Personal Information:
This refers to information that you provide to us voluntarily when using our helpdesk services, such as:
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Name
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Email address
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Phone number
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Tribe member identification number (if applicable)
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Support-related information (e.g., inquiries, requests, or feedback)
b ) Non-Personal Information:
We may collect information automatically when you use our website, including:
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IP address
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Browser type and version
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Device type
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Pages you visit on our website
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Referring URL
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Date and time of your visit
This information is used for analytical purposes and to improve the performance and user experience of the website.
How We Use Your Information
We use the personal information we collect to:
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Provide and manage support services
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Respond to your inquiries, requests, and feedback
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Communicate important updates, such as service interruptions or new features
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Ensure compliance with the Tribe’s policies and legal obligations
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Improve the functionality and security of our website
We do not sell, trade, or share your personal information with third parties for their marketing purposes.
Data Protection
We are committed to ensuring the security of your personal information. We have implemented industry-standard security measures to protect your data from unauthorized access, loss, or disclosure. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.
Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies are small text files that are stored on your device when you visit our website. They help us remember your preferences, improve website performance, and analyze website traffic.
You can control cookies through your browser settings. However, disabling cookies may impact your ability to use certain features of our website.
Sharing of Your Information
We may share your personal information with:
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Service Providers: Third-party companies that assist us in providing support services, maintaining the website, or analyzing usage data. These third-party vendors are bound by confidentiality agreements and are only allowed to use your information for the purposes for which it was provided.
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Legal and Regulatory Requirements: We may disclose your personal information to comply with applicable laws, regulations, or legal processes, including to respond to subpoenas, court orders, or other legal requests.
Your Rights
As a user of the Tachi Yokut Govt. Tribal Helpdesk - TachiHelp.com website, you have the following rights concerning your personal data:
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Access: You can request to view the personal information we hold about you.
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Correction: You can request corrections to any inaccurate or incomplete personal information.
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Deletion: You can request the deletion of your personal information, subject to certain exceptions (e.g., for legal obligations).
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Opt-out: You can opt out of receiving promotional communications from us by following the unsubscribe instructions included in such communications.
To exercise these rights, please contact us using the contact information provided below.
Third-Party Links
Our website may contain links to external websites. This Privacy Policy applies only to the Tachi Yokut Tribal Helpdesk website, and we are not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page, and the "Effective Date" will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or our practices, please contact us at:
Tachi Yokut Govt. Tribal Helpdesk - TachiHelp