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Terms & Conditions

Terms and Conditions of Use

Effective Date: 05/30/2025

Welcome to the official IT Help Desk website of the Santa Rosa Rancheria Tribal MIS Department Helpdesk (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website, tools, resources, and services made available through this platform (collectively, the “Services”).

By accessing or using this website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the website.

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1. Use of the Website

This site is intended to serve as a technical support portal for Tribal departments, employees, and authorized stakeholders. Access is restricted to authorized users only. You agree to:

  • Use the site only for lawful purposes.

  • Maintain the confidentiality of any login credentials.

  • Immediately report any unauthorized access or security breaches to the Tribal IT Department.

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2. Privacy and Data Collection

Your use of the Services is subject to our Privacy Policy, which explains how we collect, store, and use information you provide. All data entered into the Help Desk system, including support tickets and attachments, are considered confidential and are subject to applicable Tribal data governance policies.

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3. User Conduct

You may not:

  • Attempt to gain unauthorized access to the website or its underlying infrastructure.

  • Upload malicious code, viruses, or scripts.

  • Submit inappropriate or misleading information through help desk forms.

  • Use the Services in any manner that could impair the performance or security of the platform.

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4. Service Availability

We strive to ensure the website is accessible at all times, but we make no guarantees regarding uptime, availability, or uninterrupted access. Scheduled maintenance, security patches, and system upgrades may cause temporary outages.

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5. Intellectual Property

All content on this website, including text, graphics, logos, and software, is the property of the [Tribal Nation Name] or its licensors and is protected by applicable Tribal, federal, and international copyright and trademark laws.

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6. Termination of Access

We reserve the right to suspend or terminate your access to the Services at our discretion, without notice, for violations of these Terms or any applicable Tribal policies.

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7. Disclaimer of Warranties

The website and all related services are provided “as is” and “as available.” We make no warranties, express or implied, regarding the operation, accuracy, or completeness of the Services.

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8. Limitation of Liability

To the fullest extent permitted by law, the [Tribal Nation Name] Tribal Government shall not be liable for any direct, indirect, incidental, or consequential damages arising out of or related to your use of this website.

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9. Changes to Terms

We may modify these Terms at any time. Updated versions will be posted on this page with a revised effective date. Continued use of the website constitutes acceptance of the updated Terms.

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10. Contact Information

For questions regarding these Terms, please contact the Tribal MIS Department at:

  • Office of the CTO

  • 1 559 924 1278 EXT. 4032

  • DHolguin@tachi-yokut-nsn.gov

  • Santa Rosa Rancheria, Tachi Yokut Tribe 16835 Alkali Dr. Lemoore, CA 93245

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